Forest Group stands by its products. We also understand at times, our customers do not receive what they expect. If you would like to return, please follow the steps outlined below:
Check if returning the item corresondends with our general terms and conditions
Notify Forest Group in advance via the return form that you will be returning goods
After we have received your return form, we will email you a RMA form. Please then include the return form along with the RMA form in your return shipment
Keep a copy of this form for you own records
Pack the items that you want to return properly, to prevent damage during transport (a product with transport damage occured during return, will not be dealt with)
Take good care when packing an item for return. Do not write on the actual product or packaging, or put stickers or scotch tape on the item or packaging
Issues with the shipping company in charge of returning the items to Forest Group, are for the shipper’s risk. Therefore, keep your proof of shipment or arrange for a shipping insurance
Forest Drapery Hardware UK Limited | Unit 6, Blueberry
Business Park | Kingsway
OL16 5DB, Rochdale | United Kingdom | T +44 1706522088
E info@forestgroup.co.uk
| W www.forestgroup.co.uk
